How To Order: Step by Step

If you run out of space in the checkout notes or find it easier to email, send your order details over to emeraldwolfgear@gmail.com - let us know you've emailed in the notes instead. Please make sure to add your order number and name on the order to the email, as well as the name you go by if it's different to the order. We can also create a single custom listing for everything you need if the ordering process is overwhelming, which can be sorted via email or phone call depending on what you find most accessible. Emails will typically be answered at the weekends.

 

Custom Handle Covers

  1. Check out the "Handle Cover Shades" page and pick your colours (up to two per cover)
  2. Measure the item you'd like the cover for
  3. Find the listing
  4. Add the correct length of cover to your basket
  5. Choose your add-ons (optional) from the Add-On products section - this includes poppers/detachable cover upgrades, a poppered loop for crutches
  6. Check out, leaving your shade choices and any other notes in the Notes section

Handles & Leashes

  1. Measure your dog as per our measuring guides and note your required length in inches (we will make this as close as physically possible but due to the nature of handmade items, some small differences may be evident)
  2. Choose your shades via the relevant pages
  3. Add the relevant product to your basket
  4. Choose your add-ons (optional) from the Add-On products section - this includes hardware upgrades, rush orders, handle bridges and Bespoke Upcharges if you have chosen bespoke shades
  5. Check out, leaving your shade choices and any other notes in the Notes section

Cards & Hangers  (Existing Designs)

  1. Listings are listed by size and type - Disability, AD and Pet/Dog Training. Choose your design from the relevant listings and add to basket
  2. If you'd like changes made or additional hardware, add the add-ons to basket
  3. Check out, making sure to note your base colour choice in the notes

Cards & Hangers  (Custom Designs)

  1. Check the customization page and choose your font and images
  2. Create a mockup or a text version using our custom sign form 
  3. Add the custom listing to your basket
  4. Add any relevant add-ons
  5. Check out
  6. Email your custom form or mockup to EWG
  7. Keep an eye on your emails for your proof - we will not print until this has been approved so if your order has run over the wait time, please check for an email
  8. Approve your proof and wait for your order to dispatch

Outlet & Premade Items

  1. Add outlet product to basket
  2. If you are purchasing a partial premade handle cover, add the Poppers add-on if you want a detachable cover
  3. Check out