Payment Plans
Times are hard and well made, quality assistance dog gear is an investment. Payment plans are available for all custom or partial custom orders over £50. We require a 30% non-refundable deposit to hold your spot and work will start on your order once 50% has been paid off. The order will not be dispatched until 100% of the payment has cleared.
There is no interest included on the payment plan, we only ask that the buyer covers the additional transaction fees which usually amounts to no more than £7-8 total per order.
How do they work?
After your order forms and Custom Harness Slot have been confirmed and discussed, a listing will be created for your first payment - usually 30% of the total, and we can take the Slot payment amount from this number if needed. Then, as and when you're able to pay, drop us an email and we will create a custom listing for the amount quoted. Once that listing has been purchased, it will be taken off your amount total.
Is there a time limit to pay?
Yes and no - we ask that, where possible, the plan is kept under 12 months long but we understand that life likes to throw surprises at us. All we ask is that customers keep us updated. In the event that a customer needs to put their payments on hold, communicating this with us means we can dedicate additional time to the orders which are on a shorter turnaround.
What are your wait times?
Wait times can vary for a multitude of reasons including postal delays, my health, unavoidable life changes and so on. The customer making changes to their order after it has been processed may also add to this timeframe. Typically our wait time sits at between 3-4 months for custom harnesses.
Will I get updates?
Yes - now harness orders have reopened, we will be posting customer updates on our social media every other weekend as well as photos and Instagram stories when able. Messages chasing up orders will be answered at the weekends unless urgent. Leatherwork is completely hands-on so answering on the weekends allows me to spend the week working on orders rather than taking time out to reply.
What if I cancel the order?
Typically we ask that 50% is paid off before work starts because material costs need to be covered prior to starting work. If a cancellation is requested and work has already begun or materials have been ordered, it will only be possible to refund the costs which haven't been spent on materials and time. If work has begun, refunds are not possible. We recommend that the buyer sell their slot to another buyer if this is the case.